FAQ

Frequently Asked Questions

Do I need an account to place an order?

No, you can also check out as a guest.

Can I return my order?

Yes, you can return your order within 14 days of receipt. Please see our refund policy for all terms and conditions.

When will my order be shipped?

We generally process and ship orders within 1-3 business days. Once your order has shipped, you will receive an email confirmation.

What are the shipping costs?

Shipping costs are calculated during checkout. For more information, please visit our shipping page.

What should I do if I haven't received my order?

Once your order has shipped, you will receive a track & trace code. If you haven't received anything after a few days, please contact us and we will help you further.

What should I do if there's something wrong with my order?

That's certainly not ideal. In that case, please contact us as soon as possible, and we will work together to find a suitable solution.

Can I pick up my order?

No, it is not possible to pick up orders. All orders are shipped.

How long does delivery take?

Within the Netherlands, delivery typically takes 1-3 business days.

What if I entered an incorrect address?

Please contact us as soon as possible. If your order has not yet been shipped, we may be able to adjust the address. After shipment, we cannot guarantee this.

How can I contact you?

Do you have a question that isn't listed here? Feel free to contact us via our contact form, we are happy to help you.